Booking Terms when booking directly with us
These booking terms apply to Willow Cottage, our employees, owners and the person or legal entity making the booking or to whom we supply services in respect of the booking. These booking terms are governed by English law and apply to all bookings except where we agree alternative terms in writing. By making a booking you are deemed to accept these booking terms.
Bookings are made and a contract between yourself and ourselves comes into effect when we accept a reservation from you. We will accept a reservation when we have confirmed your reservation and received full payment from you of the total price quoted or in the event that we require a non-refundable deposit, when we have received full payment of the total value of the non-refundable deposit. Where a non-refundable deposit is paid, the balance will be paid by you to us on arrival
You must be able to enter into a legally binding contract and be over 18yrs to make a booking.
Rates do not include other costs you may choose to incur during your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and dates shown. The address and telephone numbers of all guests are required for insurance purposes.
In the rare case that due to unforeseen circumstances we cannot deliver your requested accommodation, you will be offered alternate accommodation where practical.
Arrival and departure
Due to new covid-related regulations, check-in time is 4pm and check-out time is 9am.
If you have paid a booking deposit directly to us:
If you cancel your booking within 7 days of the scheduled check-in time on the date of arrival as printed on your booking confirmation, a charge equivalent to the cost of two night’s accommodation (or service) will be levied.
If you need to cancel your booking more than 7 days before the scheduled check-in time, a full-refund will be given unless otherwise stated.
To amend or cancel your booking, call us directly using the number contained within the booking confirmation. If you amend your booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result you cancel any room night with less than 48 hours notice, a charge equivalent to the cost of one night’s accommodation (or service) will be levied.
The total amount payable to confirm the booking will be due by cheque or via PayPal 7 days before you are due to arrive.
Conditions of stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and well-being of our guests. If you would like to check our conditions of stay, please contact us.
We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance.
Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law. All warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.
A refundable damage deposit may be required on arrival.
We may process the information you provide to us for the purposes notified by us to the Information Commissioner. By making a booking, you consent to this processing of information.
These terms are subject to change.
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